Returns & Exchanges

At Kisah, we aim for perfection in every stitch, but if your purchase isn't quite right, we offer a hassle-free 15-day return and exchange policy. To be eligible, items must be unworn, unwashed, and retain all original designer tags and packaging.

Return Process

• 1.
  Initiate Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Quality Approval

  Once your request is submitted, our team will review the details within 24 hours to authorize the return based on our quality guidelines.

• 3.
  Secure Packaging

  Place the items in their original box and attach the prepaid shipping label provided in your confirmation email to ensure safe transit.

• 4.
  Refund Processing

  After we receive and inspect your package, your refund or exchange will be processed within 5-7 business days to your original payment method.