Frequently Asked Questions
Everything you need to know about your Kisah experience.
What is the standard shipping timeframe for Kisah orders?
We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international deliveries may take 7-14 business days depending on your location.
How can I ensure I select the correct size?
Each product page features a detailed size guide with specific measurements. We recommend measuring yourself and comparing it to our chart, as our contemporary fits may vary slightly between collections.
What is your return and exchange policy?
We offer a 14-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal for a full refund or store credit.
Which payment methods do you accept?
Kisah accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible installment plans through Klarna and Afterpay.
How do I care for my Kisah garments?
To maintain the longevity of our fabrics, we recommend following the specific care label inside each garment. Most of our pieces benefit from cold washes and air drying to preserve color and shape.
Can I track my order once it has been shipped?
Yes, as soon as your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your delivery progress in real-time.